Nippon Explorer | Join Our Community & Discover Authentic Japan

Welcome to our online platform, operated by Nippon Explorer. We are committed to protecting the privacy and security of your personal data. This privacy policy explains how we collect, use, disclose, and protect information when you use our site and services, which include guided tours, package tours, custom travel planning, cultural experiences, adventure travel, accommodation booking, transportation arrangements, corporate travel services, and event planning support. We process your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant to individuals in the European Union and European Economic Area, and other laws applicable in Japan and elsewhere.

Information We Collect

We collect information you provide directly to us when you use our service. This includes information you submit when booking a tour, making a reservation, planning custom travel, contacting us, or using our online platform. This information may include your name, contact details (such as postal address), payment information, travel preferences, passport details (where required for booking or travel arrangements), and other information necessary to provide our tourism services.

We also automatically collect certain information about your device and how you interact with our site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information using cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

To provide and fulfill the tourism services you request, including processing bookings, making reservations, and planning travel arrangements.
To process transactions and send you related information, including confirmations and invoices.
To communicate with you, respond to your inquiries, and provide customer support.
To personalize your experience on our site and with our services.
To improve our services, develop new offerings, and understand how users interact with our online platform.
To send you marketing and promotional communications about our services, where you have provided consent or where permitted by law.
To detect and prevent fraud, errors, and other illegal activities.
To comply with legal obligations and protect our rights and interests.

Legal Basis for Processing

We process your personal data based on several legal grounds:

Performance of a contract: We process your data to fulfill our contractual obligations to you, such as providing the tourism services you have booked.
Your consent: We may rely on your consent to process certain types of data, such as for sending marketing communications. You can withdraw your consent at any time.
Legitimate interests: We process your data for our legitimate business interests, such as improving our services, preventing fraud, and managing our business operations, provided that these interests are not overridden by your data protection rights.
Legal obligations: We process your data when necessary to comply with applicable laws and regulations.

Sharing Your Information

We may share your personal data with third parties in connection with providing our services:

Service providers: We share information with vendors, service providers, and partners who perform services on our behalf, such as payment processors, accommodation providers, transportation companies, and local tour operators. These parties are required to protect your data and use it only for the purposes for which it was shared.
Business transfers: We may share your information in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal requirements: We may disclose your information if required to do so by law, in response to a legal process, to protect our rights or property, or to protect the safety of others.
With your consent: We may share your information with third parties when we have your explicit consent to do so.

Your data may be transferred to, stored in, and processed in countries other than your country of residence, including Japan, where our company is based. We implement appropriate safeguards, such as standard contractual clauses or relying on adequacy decisions, to ensure that your personal data receives an adequate level of protection when transferred internationally.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request deletion of your personal data under certain circumstances.
The right to request restriction of processing of your personal data under certain circumstances.
The right to object to the processing of your personal data under certain circumstances.
The right to data portability, which allows you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our site to collect information about your browsing behavior. Cookies are small text files stored on your device. They help us operate the site efficiently, improve your experience, analyze site traffic, and for advertising purposes. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our site.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site. We encourage you to review this policy periodically.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, you can contact us at our physical address:

Nippon Explorer
1-6-5 Marunouchi Daiichi Seimei Building 8F
Tokyo, Tokyo Metropolis 100-0005
Japan